Frequently Asked Questions
Everything you need to know about shopping with Willow Pump.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned once opened.
How do I determine my correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend taking your measurements and comparing them to our chart to ensure the perfect fit for your silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Willow Pump, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled fibers, and we work exclusively with certified fair-trade factories.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.